Shipping policy
Shipping Policy
The Good Home
Last updated: 1 November 2026
Thank you for shopping at The Good Home. We are committed to providing a reliable and convenient shopping experience.
1. Shipping Locations
We offer delivery to eligible addresses within South Africa.
Delivery availability will be confirmed during checkout.
2. Order Processing
Orders are processed after payment confirmation.
Estimated processing time: [Insert verified processing time] business days.
Business days exclude weekends and South African public holidays.
3. Delivery Times
Estimated delivery time: [Insert verified delivery range] business days after dispatch.
Actual delivery times depend on the destination, courier, product availability, and other relevant circumstances.
Delivery estimates are not guaranteed unless expressly agreed.
4. Shipping Costs
Shipping fees will be displayed at checkout before payment.
Delivery charges may vary depending on the destination, product weight, size, and courier service.
5. Order Tracking
Where tracking is available, customers will receive tracking information once their order has been dispatched.
6. Delayed Deliveries
If your delivery is delayed, please contact our customer support team.
We will investigate the delay and assist with an appropriate resolution.
Your statutory rights relating to delayed or unfulfilled orders remain unaffected.
7. Incorrect Delivery Details
Customers should ensure their delivery address and contact information are correct.
Additional delivery charges resulting from incorrect information may apply where reasonable, disclosed, and legally permitted.
8. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us promptly.
The Good Home will investigate the issue with the relevant delivery provider and provide the remedy required under applicable law.
9. Supplier Fulfilment
Some orders may be dispatched directly by our approved suppliers or fulfilment partners.
Regardless of the fulfilment arrangement, The Good Home remains responsible for its obligations to customers under applicable consumer legislation.
10. Contact
For shipping enquiries:
The Good Home
Email: [Customer support email]
WhatsApp: [Business contact number]