Terms of service

The Good Home

Last updated: 1 November 2026

Welcome to The Good Home.

By accessing our website or purchasing products from our online store, you agree to these Terms of Service, subject to your rights under applicable law.

1. General Information

The Good Home is an online retail store offering products for everyday living.

We aim to provide quality products, competitive prices, and reliable customer service.

2. Products and Availability

All products are subject to availability.

We make reasonable efforts to ensure that product descriptions, photographs, prices, and specifications are accurate.

Product colours may vary slightly depending on screen settings.

If a purchased product becomes unavailable, we will notify the customer and provide a refund or suitable alternative, subject to customer agreement.

3. Pricing and Payments

All prices are displayed in South African Rand (ZAR), unless otherwise indicated.

Any applicable taxes, delivery charges, and additional fees will be disclosed before checkout.

Orders must be paid through the payment methods made available on our website.

4. Orders

Customers are responsible for providing accurate delivery and contact information.

After placing an order, customers will receive confirmation through the contact details provided.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, payment failure, or unavailable stock, subject to applicable consumer laws.

5. Shipping and Delivery

Delivery arrangements are governed by our Shipping Policy.

Estimated delivery dates may vary depending on product availability, destination, and courier operations.

Customers will be notified of significant delays where reasonably possible.

6. Returns and Refunds

Returns, refunds, and exchanges are governed by our Return and Refund Policy and applicable South African legislation.

7. Website Usage

Customers agree not to:

- Use the website for unlawful activities.
- Submit fraudulent orders or payment information.
- Attempt to interfere with website security.
- Copy or commercially exploit original website content without permission.

8. Intellectual Property

The Good Home's original branding, photographs, designs, and website content are protected by applicable intellectual property laws.

Third-party trademarks and product images remain the property of their respective owners.

9. Limitation of Liability

The Good Home will not be liable for losses arising from events outside its reasonable control, except where liability cannot legally be excluded.

Nothing in these terms excludes liability or consumer remedies that cannot be excluded under South African law.

10. Privacy

Personal information will be processed in accordance with our Privacy Policy and applicable data protection legislation, including the Protection of Personal Information Act (POPIA).

11. Changes to These Terms

We may update these terms from time to time.

The version applicable to an accepted order will remain subject to the terms and consumer rights legally applicable to that transaction.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

13. Contact Information

The Good Home

Email: [Business email]

Telephone/WhatsApp: [Business number]